& RMA Policy
Thank you for purchasing
TP-Link products. In order to protect your rights and interests, please
read the following Warranty Policy carefully. PLEASE NOTE THAT THIS WARRANTY POLICY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
TP-Link USA Corp. (“TP-Link USA”) provides a
limited warranty on all eligible TP-Link products purchased in the United
States. The limited warranty covers failures due to defects in material or
workmanship on devices, antennas and accessories*. Packaging, software products
and technical data are not covered under the limited warranty. The limited warranty
is only applicable to the original purchaser of the product. Proof of purchase
and a complete product serial number are required to receive any services
guaranteed as part of the limited warranty. The maximum liability of TP-Link
USA is equal to, and no higher than, the product's purchase price.
The limited warranty does not apply to
refurbished products or products that were resold by unauthorized resellers. For TP-Link Refurbished Product Warranty
Policy, please visit http://www.tp-link.com/us/support/refurbished/
TP-Link USA does not provide refunds under the
limited warranty in any conditions. TP-Link will replace defective units with factory
refurbished products. If a factory refurbished
unit is not available, then the defective unit will be replaced with a brand new
product. If the defective unit is
discontinued, TP-Link will replace it with product(s) of equivalent value and
features. Product warranty periods do
not renew with replacement units. The original purchase date and warranty
period will apply to replacement products.
Click here to view "Conditions that
Disqualify Products from the Limited Warranty"
that disqualify products from the limited warranty include, but are not limited
- Any defects or damages
caused by normal wear and tear, accidents, improper installation or
maintenance, misuse (including failure to follow product documentation),
neglect, disassembly, alterations to the hardware or supporting setting
files, servicing other than by TP-Link USA authorized technicians, and
external causes such as, but not limited to, natural disaster, water
damage, extreme thermal or environmental conditions
- Any defects caused by software,
virus or improper use of self-made, non-public or third party/open source
- Any unauthorized
obliteration or tearing up of the product bar code
- Any defects caused by
transportation or loading during returning voyage
- Any other defects that are
not caused by workmanship or product quality
For external power supplies, conditions that
disqualify products from the limited warranty include, but are not limited to:
power supply units that have obvious hard object damage, fissure, broken
legs and/or severe deformation;
- Returned power cord that is
broken, has an exposed core or similar damages.
refer to TP-Link Home Accessories and TP-Link Business Accessories for Warranty
For the warranty period of products purchased
before January 1, 2016, please use the links below.
As of January 1, 2016, TP-Link USA will
provide a 2-Year Limited Warranty on our Home Products and a Limited Lifetime
Warranty on our Business-Class Products.
*Limited Lifetime Warranty:
a. Products with a Limited Lifetime Warranty
are covered as long as the original purchaser owns the product, and for
discontinued products the Limited Lifetime Warranty will be limited to five (5)
years from the end of sale date.
b. TP-Link USA will honor the Limited Lifetime
Warranty for all Business-Class Products purchased on or after January 1, 2016.
c. Internal fans and internal power supplies
are covered under the Limited Lifetime Warranty. External power supplies,
modules and other accessories may be covered under a different warranty
coverage than the host device. Please refer to TP-Link Business Accessories for
If the product(s) are found to be defective
and is still covered under the TP-Link replacement policy, the customer may
have a replacement processed by following the steps listed below:
Click Here to view the
detailed TP-Link RMA Process
Step 1) Register your product at https://warranty.TP-LINK.us. The following information is required:
Proof of purchase
Your name, email
address, contact number and physical shipping address (for replacement
Step 2) Contact us through our Toll-Free Technical Support number.
For Home Products and Home Accessories call 1-866-225-8139. For Business
Products, Business Accessories and Outdoor Products call 1-844-287-4762
(1-844-2TP-4SMB). A TP-Link Customer Service representative will help you troubleshoot
the issue(s) you are experiencing. If the product is found to be defective, the
representative will provide you with a case number.
to the warranty portal and apply for a replacement/RMA using the case number
the TP-Link agent provided. During
this process, the customer will choose an RMA level: Basic, Free Ground, 2-Day or Next-Day
Shipping. Customers who choose Basic
will be required to ship the defective unit to TP-Link first. Once received, TP-Link will ship (via UPS
ground) the replacement unit. Customers
that choose basic will not be required to supply a credit card, but the
replacement process will be based on how long the customer takes to return the
defective unit. Customers that choose
Free Ground Shipping will be supplied a free return label for the defective
unit. TP-Link will ship out the replacement unit via UPS ground. Customer will
be required to provide a credit card that will only be charged if the defective
unit is not received in 30 days.
Customers that choose 2-Day or Next-Day Shipping will follow the same
process as Free Ground shipping but will have the delivery of their new unit
expedited. 2-Day shipping will have a fee of $24.99. Next-Day Shipping will
have a fee of $54.99 that will be billed to the specified credit card on file.
Step 4) Once the RMA is verified, if Free
Ground, 2-Day or Next-Day is chosen the customer will receive a return label
via email from TP-Link. TP-Link will ship the replacement device via UPS and
length will be dependent on chosen shipping method. Use the provided label to
ship the defective unit back to TP-Link.
If Basic is chosen, you the customer will be responsible for shipping
the defective product back to TP-Link.
TP-Link USA Corporation
10725 Sierra Ave., Unit 100A
Fontana, CA 92337
The warranty period of
the replacement unit shall not be extended and is to be calculated from the
product's original purchasing date.
will be sent via UPS ground. Additional shipping options are available for an extra
A credit card number
will be requested and will only be charged if the customer fails to return the
defective unit within 30 days after receiving the replacement unit.
TP-Link USA may reject
or return product(s) returned without accessories or an assigned case number.
If proof of purchase
can't be provided, a warranty period start date will be assigned by TP-Link.
The assigned warranty period will start three months after the product’s
The three digits that
make up the second to fourth digits of the Serial Number (SN) represent the
manufacturing date (year and month). For example, a product with SN: 2171XXXXXXXXX, "171" represents the year of 2017 (17) and month of January (1). "17A" represents the year of 2017 (17) and month of October (A). (B) represents the month of November
and (C) represents the month of December. The warranty period ends on the last
day of the corresponding month.
Note: For products manufactured before 2014, the first three digits of the
Serial Number (SN) represent the manufacturing date (year and month), for
example SN: 14AXXXXXXXXXX.
Customers will receive
a free return label with the replacement to ship the defective product to
TP-Link USA Customer Service Center. Customers who do not provide a credit card
number must first send the defective unit to TP-Link USA before TP-Link USA
will ship the replacement unit. Customers are responsible for the one-way
shipping fee when sending the defective product(s) to TP-Link USA Customer
Service Center. Once received, please allow approximately one business week for
your RMA to be processed and a replacement to be shipped.
TP-Link USA is not
responsible for any damages that may occur during shipping.
TP-Link USA has no
obligation to replace any products that are no longer covered under warranty.
If TP-Link USA, in its sole and absolute discretion, chooses to replace your
product that is not covered by warranty, TP-Link USA may charge a service fee.
The limited warranty
stated above is only valid for products sold in the Continental U.S. by TP-Link
USA or its authorized resellers. Any additional warranty service agreed upon
during purchase shall only be effective based on a contract signed by TP-Link
None of any warranty
service made by a distributor is covered by this warranty policy, and TP-Link
USA shall not be held liable. In order to receive any benefits from the
distributor’s warranty and/or other policies, please keep any documents
obtained during the purchase.
No employee or
representative of TP-Link USA or its affiliates or any third party is
authorized to make any modification, extension or addition to this warranty
policy. If any term of this warranty policy is held to be illegal or
unenforceable, the remaining terms of this warranty policy will remain in full
force and effect.
TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY
EXPRESS WARRANTY TP-LINK USA PROVIDES FOR THE APPLICABLE TP-LINK PRODUCTS, AND
THE ABOVE REMEDY IS YOUR SOLE REMEDY. TP-LINK USA EXPRESSLY DISCLAIMS ALL OTHER
WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING
FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE APPLICABLE TP-LINK PRODUCTS,
EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE APPLICABLE
WARRANTY PERIOD STATED ABOVE. CUSTOMER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE
USE OF THE PRODUCTS PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH
ANY OTHER PRODUCTS OR SUBSTANCES.
UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
TP-LINK USA AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, "TP-LINK
PARTIES") SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY
(WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF ANY WARRANTY OR
OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY
DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH ANY TP-LINK PRODUCTS OR
THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A TP-LINK USA PARTY OR
ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE
POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE
THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TP-LINK USA
PARTIES' TOTAL LIABILITY IN CONNECTION WITH THE APPLICABLE TP-LINK PRODUCTS OR
THIS WARRANTY POLICY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE
PRODUCT AT ISSUE.
Remarks: TP-Link USA reserves the right, at its
sole discretion, to interpret, modify and amend this warranty policy at any