Dear Customer:

Thank you for purchasing TP-Link products. In order to protect your rights and interests, please read the following Warranty Policy carefully. PLEASE NOTE THAT THIS WARRANTY POLICY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

1.     Limited Warranty

2.     Warranty Period

3.     Replacement Procedure

4.     Appendix

Limited Warranty

TP-Link USA Corp. (“TP-Link USA”) provides a limited warranty on all eligible TP-Link products purchased in the United States. The limited warranty covers failures due to defects in material or workmanship on devices, antennas and accessories*. Packaging, software products and technical data are not covered under the limited warranty. The limited warranty is only applicable to the original purchaser of the product. Proof of purchase and a complete product serial number are required to receive any services guaranteed as part of the limited warranty. The maximum liability of TP-Link USA is equal to, and no higher than, the product's purchase price.

The limited warranty does not apply to refurbished products or products that were resold by unauthorized resellers.  For TP-Link Refurbished Product Warranty Policy, please visit http://www.tp-link.com/us/support/refurbished/

TP-Link USA does not provide refunds under the limited warranty in any conditions. TP-Link will replace defective units with factory refurbished products.  If a factory refurbished unit is not available, then the defective unit will be replaced with a brand new product.  If the defective unit is discontinued, TP-Link will replace it with product(s) of equivalent value and features.  Product warranty periods do not renew with replacement units. The original purchase date and warranty period will apply to replacement products.

 

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Conditions that disqualify products from the limited warranty include, but are not limited to:

For external power supplies, conditions that disqualify products from the limited warranty include, but are not limited to:

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*Accessories: Please refer to TP-Link Home Accessories and TP-Link Business Accessories for Warranty Period.

Warranty Period

For the warranty period of products purchased before January 1, 2016, please use the links below.

Product type

Warranty Period

TP-Link Home Products

2-Year

TP-Link Business Products

5-Year

Other TP-Link Products

1-Year

 

As of January 1, 2016, TP-Link USA will provide a 2-Year Limited Warranty on our Home Products and a Limited Lifetime Warranty on our Business-Class Products.

Product type

Warranty Period

TP-Link Home Products

2-Year

TP-Link Home Accessories

1 or 2 Years

TP-Link Business Products

Limited Lifetime Warranty*

TP-Link Business Accessories

1 or 2 Years

TP-Link Outdoor Products

2-Year

 

*Limited Lifetime Warranty:

a. Products with a Limited Lifetime Warranty are covered as long as the original purchaser owns the product, and for discontinued products the Limited Lifetime Warranty will be limited to five (5) years from the end of sale date.

b. TP-Link USA will honor the Limited Lifetime Warranty for all Business-Class Products purchased on or after January 1, 2016.

c. Internal fans and internal power supplies are covered under the Limited Lifetime Warranty. External power supplies, modules and other accessories may be covered under a different warranty coverage than the host device. Please refer to TP-Link Business Accessories for more information.

Product type

Warranty Period

Discontinued Business Product List

Five (5) years from the end of sale date

 

Replacement Procedure

If the product(s) are found to be defective and is still covered under the TP-Link replacement policy, the customer may have a replacement processed by following the steps listed below:

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Detailed Procedures

Step 1) Register your product at https://warranty.tp-link.us.  The following information is required:

·         Model Number

·         Serial Number

·         Proof of purchase

·         Your name, email address, contact number and physical shipping address (for replacement purposes)

 

Step 2) Contact us through our Toll-Free Technical Support number. For Home Products and Home Accessories call 1-866-225-8139. For Business Products, Business Accessories and Outdoor Products call 1-844-287-4762 (1-844-2TP-4SMB). A TP-Link Customer Service representative will help you troubleshoot the issue(s) you are experiencing. If the product is found to be defective, the representative will provide you with a case number. 

Step 3) Return to the warranty portal and apply for a replacement/RMA using the case number the TP-Link agent provided.  During this process, the customer will choose an RMA level:  Basic, Free Ground, 2-Day or Next-Day Shipping.  Customers who choose Basic will be required to ship the defective unit to TP-Link first.  Once received, TP-Link will ship (via UPS ground) the replacement unit.  Customers that choose basic will not be required to supply a credit card, but the replacement process will be based on how long the customer takes to return the defective unit.  Customers that choose Free Ground Shipping will be supplied a free return label for the defective unit. TP-Link will ship out the replacement unit via UPS ground. Customer will be required to provide a credit card that will only be charged if the defective unit is not received in 30 days.  Customers that choose 2-Day or Next-Day Shipping will follow the same process as Free Ground shipping but will have the delivery of their new unit expedited. 2-Day shipping will have a fee of $24.99. Next-Day Shipping will have a fee of $54.99 that will be billed to the specified credit card on file. 

Step 4) Once the RMA is verified, if Free Ground, 2-Day or Next-Day is chosen the customer will receive a return label via email from TP-Link. TP-Link will ship the replacement device via UPS and length will be dependent on chosen shipping method. Use the provided label to ship the defective unit back to TP-Link.  If Basic is chosen, you the customer will be responsible for shipping the defective product back to TP-Link.

Return Address:

TP-Link USA Corporation

10725 Sierra Ave., Unit 100A

Fontana, CA 92337

 

Note:

·         The warranty period of the replacement unit shall not be extended and is to be calculated from the product's original purchasing date.

·         Replacement product(s) will be sent via UPS ground. Additional shipping options are available for an extra fee.

·         A credit card number will be requested and will only be charged if the customer fails to return the defective unit within 30 days after receiving the replacement unit. 

 

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Please Note:

·         TP-Link USA may reject or return product(s) returned without accessories or an assigned case number.

·         If proof of purchase can't be provided, a warranty period start date will be assigned by TP-Link. The assigned warranty period will start three months after the product’s manufacturing date.

·         The three digits that make up the second to fourth digits of the Serial Number (SN) represent the manufacturing date (year and month). For example, a product with SN: 2171XXXXXXXXX, "171" represents the year of 2017 (17) and month of January (1). "17A" represents the year of 2017 (17) and month of October (A). (B) represents the month of November and (C) represents the month of December. The warranty period ends on the last day of the corresponding month.
Note: For products manufactured before 2014, the first three digits of the Serial Number (SN) represent the manufacturing date (year and month), for example SN: 14AXXXXXXXXXX.

·         Customers will receive a free return label with the replacement to ship the defective product to TP-Link USA Customer Service Center. Customers who do not provide a credit card number must first send the defective unit to TP-Link USA before TP-Link USA will ship the replacement unit. Customers are responsible for the one-way shipping fee when sending the defective product(s) to TP-Link USA Customer Service Center. Once received, please allow approximately one business week for your RMA to be processed and a replacement to be shipped.

·         TP-Link USA is not responsible for any damages that may occur during shipping.

·         TP-Link USA has no obligation to replace any products that are no longer covered under warranty. If TP-Link USA, in its sole and absolute discretion, chooses to replace your product that is not covered by warranty, TP-Link USA may charge a service fee.

Appendix:

1.     The limited warranty stated above is only valid for products sold in the Continental U.S. by TP-Link USA or its authorized resellers. Any additional warranty service agreed upon during purchase shall only be effective based on a contract signed by TP-Link USA.

2.     None of any warranty service made by a distributor is covered by this warranty policy, and TP-Link USA shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase.

3.     No employee or representative of TP-Link USA or its affiliates or any third party is authorized to make any modification, extension or addition to this warranty policy. If any term of this warranty policy is held to be illegal or unenforceable, the remaining terms of this warranty policy will remain in full force and effect.

4.     TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY TP-LINK USA PROVIDES FOR THE APPLICABLE TP-LINK PRODUCTS, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TP-LINK USA EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE APPLICABLE TP-LINK PRODUCTS, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD STATED ABOVE.  CUSTOMER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCTS PURCHASED, WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS OR SUBSTANCES.

5.     YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TP-LINK USA AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, "TP-LINK PARTIES") SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH ANY TP-LINK PRODUCTS OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A TP-LINK USA PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TP-LINK USA PARTIES' TOTAL LIABILITY IN CONNECTION WITH THE APPLICABLE TP-LINK PRODUCTS OR THIS WARRANTY POLICY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT AT ISSUE.

Remarks: TP-Link USA reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.